News from The Patient Participation Group

At The Jubilee Medical Practice, Syston Health Centre
Winter is now upon us and this is the time when our valuable emergency services are working to their fullest capacity. Both myself and the other patient representatives felt it would be appropriate to remind people of the various ways in which they can access medical help; by ‘choosing better’ we can make a difference. There are many ways in which medical assistance can be obtained at any time of the day or night, here are some of the options.
A minor injuries ‘walk- in’ service is available for registered patients of The Jubilee Medical Practice between 8.00am and 6.00pm, Monday to Friday. This is to treat injuries such as sprains, strains, animal bites, cuts, bruising etc. The practice nurse is able to dress any wounds, apply support bandages and also use either glue or stitches if required to close any open wounds. If it is suspected that you may have broken a bone, we are able to urgently refer our patients for an x-ray. The practice is able to see and treat patients far quicker than if they had gone to either a walk in centre or accident and emergency.
We are also working with NHS Leicester City Leicestershire County and Rutland to try and reduce the pressure on our emergency medical services, so that they may dedicate their time to treating serious injuries and life threatening conditions, further information on the ‘choose better’ campaign, can be found at or you can collect a leaflet from the surgery.
General medical advice is also available from NHS direct on 0845 46 47, this is a 24 hour medical helpline that is UK based and run by trained medical professionals who are there to take your calls and offer medical advice.
Your community pharmacist is very knowledgeable in medication control, they can advise you on any side effects that you think you are experiencing due to your medication, the dosage of your medication, how and when you should take it, and they are also able to offer health advice, blood pressure checks and smoking cessation advice. You may find you get a faster response to a question you may have regarding your medicines from your pharmacist rather than your GP.
When the surgery is closed the emergency doctor service is responsible for the care of our patients. This service is accessed by ringing
0845 045 0411
where you will be either be given telephone advise by a doctor or a nurse OR offered a booked appointment at the Leicester Royal Infirmary, Clinic One, or at the Loughborough Walk in Centre.
We hope you have found our article helpful, if you would like further information please contact us at [email protected]
John Barnes
Chairman of the Patient Representative Group