Patients Reminded to Keep Information up to Date

As hundreds of patients across Leicester, Leicestershire and Rutland are receiving letters asking them to help ensure GPs’ patient lists are accurate, people are being reminded to make sure their GP has their correct contact information.
In August this year, 9,000 letters were sent to heads of households with seven or more occupants. These included a list of people believed to live there and registered as patients. The letter asked them to confirm that all the listed occupants still lived at the address and if not, update the list and reply using the freepost envelope provided. Over 50% of these were returned.
A second letter is now being sent to named individuals in each household where no response has been received, again asking them to confirm they are still at that address. This will go out to 38,000 people in Leicester, Leicestershire and Rutland.
GPs also contacted patients over 80 who had had no contact with their GP practice for over 18 months.
Lesley Harrison, associate director primary care contracting for the PCT Cluster, said: “We were pleased to get responses from 50% of the households we contacted and now need to go back to those that didn’t respond to continue to make sure our GP patient lists are accurate.
We would encourage people to respond to the letters as if they do not they may, in due course, be removed from the GP’s patient list. However, we will notify patients before this happens. If a patient is removed from a GP’s patient list, they would then need to re-register with a GP practice of their choice in their local area. We also want to emphasise the importance of keeping the information held by your GP up to date and it is essential to let the practice know if you move house.”
The patient list check is part of preparations for the reforms of the NHS, which will take full effect from April next year. The reforms include clinical commissioning groups (CCGs) taking on many of the roles of the current primary care trusts (PCTs).
The letter is available in other languages and an easy read format for people with visual impairments, these can be requested from Penny Harris at the PCT cluster engagement team on 0116 295 7571 or email [email protected]