We hate to say it, the building trade has got a reputation. Many trades have this same reputation. Using terminology that most folks would just not understand. Making things sound more complex than they are. Making things sound scarier than they are. Here at Imperial, we pride ourselves on keeping things simple. We give the Right, Honest, Transparent help and advice to all our customers, trade and non-trade. Let us share the experience of a recent customer visit.
We recently had a customer contact us. She had a home build project for which she needed some roofing supplies. We are a typical roofing merchant. It is a typical roofing supplies yard. We have lots of tiles, slates, tools, adhesives, and more around the yard. It is not the most attractive place… but it has everything you would need for your roof. Why go elsewhere. And if we do not have it, we can try and source it for you. Our Friendly Team is always available to help. She did not understand roofing. Now why would she. She is not a roofer. Nor does she probably care about the details of the roof. Again, why should she. She had a specification which was given to her which did not make sense to her. Again, why should it. 99% of the population would have been in a similar situation. She was a smart lady as she called us. Why? Because we are the experts in roofing supplies. We know our stuff. This is what we love to do. We can give simple advice and recommend the right supplies for your project. Plus, what is more is we give Free Advice, with no obligation for you to buy the supplies from us. Why do we do this? We care. We only want the best for our customers. We were able to advise her, and make some tweaks, liaising with her contractor, getting her a better result.
Ordering felt, tiles and slates is one thing… getting them to your home is another. They are heavy and bulky. That is why we also offer Free Delivery within Leicestershire. We will take that strain from you and get the supplies delivered on time for your roofing contractor to get their work done for you.
In addition to all of this, we pride ourselves on being independent and not linked to any roofing supplier or contractor. This means we can impartial advice that is right for your project.
The right products, the right supplies and the right recommendations to a contractor if you need one.
Overall, it was an amazing customer experience for them… and they have recommended us to their family and friends too.
If you are a homeowner, roofing contractor, builder, or architect and would like support, advice or supply for your building projects then just give us a call 0116 260 8494, email firstname.lastname@example.org or pop in to see us (we are open with strict Covid19 safety measures in place). No project is too small or too big. Always happy to help.